Business NBN & Phone Systems
Internet and phones built for business, not dressed-up consumer hardware
Business-grade NBN and modern phone systems, designed and supported by people who answer the phone.
Most providers sell you a phone system and disappear. When something goes wrong you are stuck on hold with someone reading a script. We design it, install it, and support it ourselves so you call us, not a call centre.
Dave O'Hara
Director & Head of Strategy
What is included in our business phones service
Complete business communications under one roof. Internet, phones, handsets, and support all managed by the same team.
Business NBN connectivity
Business-grade NBN with priority support, static IP addresses, failover connections, and business-grade routers. Not consumer plans dressed up with a business label.
3CX cloud phone systems
Modern cloud-managed phone systems with call routing, auto-attendants, voicemail-to-email, and call recording built in. Your team can take calls from anywhere on any device.
Mobile and remote worker integration
Softphone apps for laptops and mobiles so staff take business calls from anywhere with the same number. No more using personal mobiles or missing calls when working remotely.
Yealink IP handsets
Quality desk phones, conference phones, and headsets for every role in your business. Reception consoles, executive phones, meeting room devices, all pre-configured and ready to use.
Call routing and auto-attendants
Auto-attendants, ring groups, call queues, and after-hours handling configured so callers always reach the right person or department. No more calls going to voicemail during business hours.
Number porting
Moving your existing business numbers to the new system so customers and contacts experience no change. We handle the telco paperwork and cutover so your team keeps working.
Who business phones are for
Any business that takes phone calls and wants a professional, flexible communications system without paying premium per-user fees to a telco for features that should be standard.
Our business phones service is particularly valuable if you are:
- Still running an aging on-premise PBX that is expensive to maintain
- Paying a telco for basic phone services with no flexibility and poor support
- Supporting remote or hybrid workers who need business phone functionality
- Multi-location and need a single phone system across all sites
- A reception-heavy business like a medical practice, legal office, or real estate agency
How we deliver business phones
Requirements and design
We map how your team actually uses phones today, what works, what does not, and how you want it to work. The system is designed around your business, not a template.Setup and configuration
3CX is deployed in the cloud, handsets are provisioned, call flows are configured, and everything is tested before your team sees it.Number porting and cutover
Existing numbers are ported from your current telco. We schedule the cutover so your business never misses a call. Typically complete within a week.Training and ongoing support
Staff are trained on the new system. Any questions, changes, or new users after go-live are all handled as part of the managed service.
Why businesses choose TechNext IT for phones
One provider for the whole stack
Internet, phones, handsets, and support all managed by the same team. No finger-pointing between telco, hardware vendor, and IT provider when something breaks.
Modern systems, not legacy tech
Cloud-managed 3CX with features that traditional PBX systems cannot match. Softphones, mobile integration, and remote access built in.
Proper handsets
Yealink desk phones, conference devices, and headsets matched to each role. Not cheap phones that cause audio issues and dropouts.
We answer the phone
When your phone system has a problem, you call us. No telco hold queues, no call centres overseas, no waiting three days for a callback.
Frequently asked questions
Common questions we get about Business NBN & Phone Systems. If yours isn't answered here, get in touch and we'll help.
Do we need new handsets or can we use what we have?
We recommend Yealink handsets for the best call quality and integration with 3CX. Existing IP handsets may work depending on the model. We assess your current equipment and recommend what to keep, replace, or upgrade.
Can staff take business calls from home or on the road?
Yes. Every 3CX deployment includes softphone apps for laptops and mobiles. Staff take and make business calls from anywhere with the same number, features, and caller ID as their desk phone.
How long does it take to install a new phone system?
Most small business phone systems are fully deployed within one to two weeks. Planning, setup, number porting, and cutover all handled by our team. Your business never misses a call during the transition.
Can we keep our existing phone numbers?
Yes. We handle number porting from your current telco as part of every new phone system deployment. Your business keeps its existing numbers and your customers will not notice any change.
What happens if the internet goes down?
If your internet connection drops, desk phones and softphones lose connectivity. We recommend a failover internet connection for businesses that cannot afford to miss calls, and we can configure 3CX to route calls to mobiles automatically during an outage.
Ready to fix your phone system?
book a discovery call and we will assess your current phones and internet, identify what needs changing, and recommend the right system for your business.